Retail Knowledge

Course Snapshot

Level 1 Retail and Customer Service

This course will enable students to gain an introduction to the retail sector. The course covers all of the essential retail and customer service skills that employers are looking for. 

Our Retail Knowledge course is available at our Ilkeston and Chesterfield Campuses. 

✅ Customer service in the retail sector

✅ How a retail business maintains health, safety and security on its premises

✅ The selling process

✅ How individuals and teams contribute to the effectiveness of a retail business

✅ The control, handling and replenishment of stock

✅ The handling of customer payments in a retail business

City & Guilds Level 1 and Level 2 Certificate in Retail Knowledge with Customer Service 

Aged 16-18, or up to 24 with an EHC plan

  • Retail Assistant
  • Store Manager
  • Cashier
  • Buyer
  • Cashier
  • Visual Merchandiser
  • Warehouse Worker

You could also come back and complete more courses with us.

What do our students say?

Take a look at some of the comments from our past and present students. You can read more about our students success stories here.